FAQs

Your Frequently Asked Questions (and Our Answers)

Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.
To install and use the IPTV, you need the following: High-speed Internet connection (recommended or higher) at least minimum bandwidth of 1.5Mb per second in order to receive the Services. A functioning Smart TV or firestick or MAG box or Android Box or Formuler Z box or Apple device or a windows Laptop or any other smart device. For more information, please get in touch.
Yes. Our IPTV service is available worldwide to everyone.
Pay with your Debit/Credit Card through our secured payment gateway and at NO hidden fees.
Subscription will be active from the moment you receive your activation credentials in your e-mail.
• Check if you entered your activation details correctly. • Check your network connection, reboot your router and device, and then try again. • If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices. • Reboot your devices and wait for 5 minutes before turning them back on (STBs, Android Boxes, Routers, Cable modems) • Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi. • If your network connection is not a problem, please check whether your account is used on other devices.If you have a single line connection or if you have subscribed for a max 3 devices and all 3 are connected then the forth one will fail to connect. • Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network. • Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices. • Check if your ISP having problems in your area, an excellent site to check this is https://downdetector.co.uk/ • Clear cache on your device regularly • Try uninstalling and reinstalling your app/program, use the same activation credentials. In any case the issue does not clear up, please reach out for support on our support platforms.
We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service. Please use the guidelines to troubleshoot before reaching out for support: • Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel might be loading to effect the changes. • Is this happening on all channels? If it is, you need to check on your end. • Reboot your devices and wait for 5 minutes before turning them back on (STBs, Android Boxes, firesticks, Routers, Cable modems etc) • Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi. • If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions. If you have done all the above and still the issue has not cleared, please reach us on our support platforms for technical support.